[Lake Akan Onsen → Kushiro Airport] Akan Airport Liner Bus Ticket ~ Serving Major Hotels!

Please show your ticket to the crew when boarding and disembarking.

You may also present a screenshot of the ticket image attached to the reservation email.

Do not delete the reservation (purchase) confirmation email under any circumstances.

Receipts cannot be issued for web purchases.

If you require a receipt, please request one at the ticket counter or from the bus crew.

[Frequently Asked Questions]

Q: I accidentally deleted the email with my ticket.

A: Please contact Akan Bus as soon as possible.

We will re-send the ticket to your email.

*Please note that re-issuance may not be completed in time if requested immediately before your scheduled departure, so please contact us early.

【Important】Credit Card Payments and Refunds

For reservations paid by credit card, if a refund is required due to a change or cancellation, the refund will, in principle, be made to the credit card used for the payment. However, in some cases, we may be unable to process a refund to your credit card due to reasons such as an expired card, changes to your card information resulting from a card renewal or replacement, exceeding your credit limit, or the policies of your card issuer. When making a reservation, please check in advance whether your credit card is scheduled to expire, be renewed, or be replaced before your travel date.

If we are unable to refund the payment to your credit card, the refund will be made by bank transfer or another applicable method. Customers who have a bank account in Japan will, in principle, receive the refund by transfer to their Japanese bank account. For customers residing outside Japan who do not have a bank account in Japan, we will contact you individually to arrange an appropriate refund method.

Please note that if the refund is made by bank transfer, any bank transfer fees or refund processing fees will be borne by the customer.

【Important】Cancellation of Reservations

To cancel, check the “Confirmation Code” in your reservation confirmation and use the cancellation link. You can cancel online until the day before your travel date. If you cannot cancel online, please contact us by email. A cancellation fee may apply depending on the cancellation time and course.